Our Commitment to Your Privacy
Six core principles that underpin how mrcoin handles member personal data.
256-bit SSL Encryption
All data transmitted between your device and mrcoin servers is protected by industry-grade SSL encryption. Your information is never exposed in transit.
No Data Sales
Mrcoin does not sell, rent, or share your personal data with third parties for marketing purposes. Your data is used solely for service operations.
Control at Your Fingertips
You have the right to access, amend, and request deletion of your personal data at any time. mrcoin makes this process easy through 24/7 customer support.
Secure Storage
Your personal data is stored on servers protected by strict access controls, multi-layer firewalls, and round-the-clock security threat monitoring.
Legal Compliance
Mrcoin complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant legal compliance requirements in handling member information.
Change Notification
Any material changes to this Privacy Policy will be communicated to you via email or an in-platform notice before they take effect.
This Privacy Policy ("Policy") describes mrcoin's data protection practices regarding the collection, use, disclosure, transfer, and storage of your information when you use our platform and services at mrcoin.vin.
We understand how important privacy is to you. That's why we are committed to being transparent about how we handle your information and keeping it secure at all times. By using the mrcoin platform, you agree to the terms set out in this Policy.
This Policy is written in English for the convenience of our members. By registering for or using mrcoin's services, you confirm that you have read and fully understood this Privacy Policy.
1 Information We Collect
Mrcoin collects various types of information to enable us to provide a secure, efficient service that meets your needs as a member. The information we collect can be divided into two main categories:
Information You Provide Directly
- Identity Information: Full name, date of birth, identity card or passport number, and document images for the KYC process.
- Contact Information: Email address, mobile number, and current residential address.
- Financial Information: Bank account details, account holder name, and transaction records for deposits and withdrawals.
- Account Eligibility: Username and password chosen during registration (passwords are stored in encrypted form).
- Communications: Any messages, complaints, or feedback you send to our support team.
Automatically Collected Information
- Technical Data: IP address, device type, operating system, web browser type, and app version.
- Usage Data: Pages visited, session duration, games played, and navigation patterns within the platform.
- Location Data: General location information based on your IP address for regional compliance and fraud detection purposes.
- Cookie Data: Session information and preferences stored through your web browser cookies.
All data collection is based on the principle of data minimisation — we only collect information that is strictly necessary for the stated purpose.
2 How We Collect Your Data
Mrcoin collects your personal information through various transparent and legitimate channels:
| Collection Method | Data Examples | Purpose |
|---|---|---|
| Registration form | Name, email, phone number | Creating a member account |
| KYC Process | Identity documents | Identity verification & compliance |
| Financial transactions | Bank details, amount | Processing deposits & withdrawals |
| Platform activity | Game logs, sessions | Service improvements |
| Cookies & pixels | Preferences, visit patterns | Enhanced user experience |
| Customer Support | Chat, email, ticket | Resolving issues & enquiries |
3 How We Use Your Information
Mrcoin uses your personal data responsibly and only for the stated purposes. The following are the primary uses of the data we collect:
Account Management & Services
Your data is used to create and maintain your account, accurately process deposits and withdrawals, verify your identity through the KYC process, and allow you to securely access all mrcoin platform features. Without this basic information, we are unable to provide our services properly.
Security & Fraud Prevention
We analyze usage patterns and technical data to identify and prevent fraudulent activity, money laundering, bot usage, and unauthorized access. This protects you and all other members of the mrcoin community.
Legal Compliance
As a legally operating platform, mrcoin is required to retain certain records for audit, financial reporting, and compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
Communication & Support
We use your contact information to send important account notifications, terms updates, security alerts, and responses to customer support inquiries. You can manage your marketing communication preferences through your account settings.
Platform Improvements
Aggregated usage data helps us understand how members interact with the platform, identify areas for improvement, and develop more useful new features.
4 Data Sharing & Disclosure
Mrcoin does not sell your personal data to any third party. However, there are specific situations where we may share your information with selected parties:
- Service Providers: Companies that help us operate the platform, such as payment processors, cloud service providers, and gaming software providers — all bound by strict data protection agreements.
- Legal Requirements: When required by law, court order, or lawful request from a competent authority, including financial intelligence units.
- Fraud Prevention: In cases of suspected fraud or serious security threats, we may share necessary information with law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or asset sale, member data may be transferred to the new entity and will be subject to this Privacy Policy or an equivalent one.
Every third party that receives your data is required to meet the same or higher data protection standards that we uphold. We have zero tolerance for unauthorised use of data by any party.
5 Data Security Measures
Mrcoin invests seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we employ include:
- Data encryption in transit using TLS 1.3 protocol and 256-bit SSL certificates for all communications between your device and our servers.
- Data encryption at rest for all sensitive information including financial details and identity documents.
- Role-based access control which ensures that only authorised personnel can access member personal data, and only to the extent required for their role.
- Two-Factor Authentication (2FA) for staff login to internal systems, reducing the risk of unauthorised access.
- Continuous security monitoring and an intrusion detection system operating 24 hours a day to detect and respond to threats promptly.
- Regular security audits by independent cybersecurity experts to identify and address any system vulnerabilities.
- Incident response plan that is established to ensure we respond swiftly and in an orderly manner in the event of any data breach.
While we take all reasonable measures, no system is ever 100% secure. You also play an important role in protecting your account by using a strong password and never sharing it with anyone.
6 Cookies & Tracking Technologies
Mrcoin uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Essential Cookies
These cookies are required for the platform to function properly. They allow you to log in, maintain your session, and navigate the platform securely. Essential cookies cannot be disabled as they are fundamental to the platform's functionality.
Performance Cookies
These cookies collect information about how you use the platform — which pages are visited most often, error messages received, and so on. All information is aggregated and does not identify you personally. It helps us improve how our platform operates.
Functional Cookies
These cookies allow the platform to remember the preferences you set — such as your preferred language, region, or display settings — so you don't have to reconfigure them each time you visit.
Managing Cookie Preferences
You can control and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
7 International Data Transfers
As an online platform, your data may be processed or stored on servers located outside Malaysia. mrcoin ensures that any international data transfers are carried out with adequate protections in place, including:
- Using cloud service providers that comply with internationally recognised data protection standards.
- Ensuring appropriate data processing agreements are in place between mrcoin and all third-party service providers.
- Evaluating and selecting data transfer destinations that offer a level of data protection comparable to or better than Malaysia.
By using the mrcoin platform, you consent to the data transfers described above, with the understanding that mrcoin takes reasonable steps to ensure the security of your data at every stage.
8 Your Rights as a User
As a mrcoin member, you have certain rights regarding your personal data, and we are committed to upholding them. Here is a summary of your rights:
Right to Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data.
Right to Erasure
Under certain circumstances, you may request that your data be deleted from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a structured, machine-readable format.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the mrcoin support team via live chat or email. We will process your request within 30 working days. For complex cases, we may require additional time and will notify you accordingly.
9 Data Retention Period
Mrcoin retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service Management |
| Financial transaction records | 7 years after transaction | Financial legal requirements |
| KYC Documents | 5 years after account closure | AML compliance & regulations |
| Support communication logs | 3 years | Reference & dispute resolution |
| Technical log data | 90 days | Security & Debugging |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
10 Children's Privacy
The mrcoin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we determine that personal data has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to delete that data and close the account in question.
If you find that someone under the age of 18 has registered on our platform, please report it to our support team immediately so that appropriate action can be taken.
11 Third-Party Links
The mrcoin platform may contain links or references to third-party websites or services for informational purposes. Please note that this Privacy Policy applies solely to the mrcoin platform.
Mrcoin is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit. Links to third-party websites do not constitute mrcoin's endorsement or approval of their content, products, or services.
12 Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, the mrcoin Data Protection Officer team is ready to assist you.
You can reach us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Email: [email protected]
- Support Page: Visit the FAQ for answers to frequently asked questions about privacy.
We are committed to responding to all privacy-related inquiries within 14 business days. For more complex cases such as data deletion requests or formal complaints, we will provide an update within 30 business days.
If you are not satisfied with how we have handled your complaint, you have the right to lodge a complaint with the relevant data protection authority in your country.